Have you seen one of our products cheaper? Let us know!
AFTERPAY NOW AVAILABLE
Free shipping over $50 within Australia*
Cart 0
Added to Cart
    You have items in your cart
    You have 1 item in your cart
    Total
    Check Out Continue Shopping

    Refund policy

    Refund and Returns Policy

    Change of Mind Returns

    If you have changed your mind about your purchase, you are welcome to request a return provided the following conditions are met:

    • It is less than 30 days since your purchase

    • The item is unused and in its original packaging.

    • All components, accessories and manuals are included.

    • You contact us within the return period stated on our website.

    • You cover all return shipping costs.

    Once the returned item has been received and inspected, we will process your refund to the original method of payment. Shipping costs are non refundable.

    Faulty or Defective Products

    We take product quality seriously. If you believe your item is faulty or defective, please contact us at info@ketergroup.com.au and include the following:

    • Your full name

    • Proof of purchase or receipt

    • A description of the fault

    • Photos or videos that clearly show the issue where possible

    Our team will assess your claim and provide the appropriate remedy which may include repair, replacement or refund in accordance with Australian Consumer Law.

    You can also check for missing or spare parts by visiting keterspareparts.com.au. Many issues can be resolved quickly by ordering the correct part.

    Missing Parts or Assembly Issues

    If your product is missing a part or you need help identifying a replacement, please visit keterspareparts.com.au. You can search by product type or submit a request for assistance. If you require further support, contact us at info@ketergroup.com.au.

    How to Lodge a Return or Claim

    1. Email info@ketergroup.com.au with your order details and reason for return.

    2. Our customer service team will review your request and provide next steps.

    3. If approved, instructions for returning the item or confirming the warranty claim will be provided.

    Australian Consumer Law Rights

    This policy operates in addition to your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality but the failure does not amount to a major failure.